An astute & result oriented professional with 10 years of extensive experience in the fields of Entrepreneurship, Business Management, Sales, Training & Development, Service Excellence Management, CRM / Operations Management, Business Forecasting & Development, Marketing, Branding & Promotions and Team Management. Adept in coordinating with clients; interface to understand their requirements & provide customized services.
A keen planner with a track record for developing and working on implementation of operational policies/ norms, systems & controls, motivational theories & Customer Service Standards.
A proactive planner with abilities in devising effective strategies for augmenting business, identifying and penetrating new market segments, promoting products for business excellence.
An out of the box thinker with exceptional communication skills, strong analytical, problem solving and organisational abilities.
Masters of Business Administration (MBA), specialized in Entrepreneurship from IMI,Belgium.
Post Graduate Diploma in Business Administration & Management (PGDBM), specialized in Marketing, Human Resources(HR) and IT Systems from Indian Institute of Planning and Management, India.
Marketing & Business Development
Initiating & developing relationships with key decision makers in target organizations for business development.
Relationship management with corporate clients of the area.
Evolving market segmentation and strategies to achieve desired targets.
Monitoring competitor activities & devising effective counter measures.
Formulating long term/short term strategic plans in changing Market Dynamics to enhance the business opportunities for the organization and to achieve numbers.
CRM/ Operations Management
Conducting meetings with client to understand their requirements & resolving issues/queries pertaining to services for accomplishing customer satisfaction metrics.
Facilitating Quality & Communication related Calibration sessions with Team Leaders & Trainers to ensure consistency and seek / deliver feedback on performance.
Quality & Compliance
Mapping Client’s requirements by maintaining trend/analysis based on weekly customer satisfaction & language monitor scores, implementing processes in line with the guidelines specified by the client.
Ensuring teams adhere to all the quality tool and procedures.
Managing Team functions wiz, planning, recruitment, selection & performance management (including performance/quality evaluation).
Leading, mentoring & monitoring the performance of team members to ensure efficiency in Process operations & meeting of individual & group targets.